When the error has occurred on the printer, you will need to power the device off in order to clear the code – However be aware that as long as the computer that sent the job still has the document in its printer queue the printer will continue to error when turned on unless the Network is disconnected.  You will need to clear the waiting print job from the computer, which does mean you will need to identify the originating computer.

If the error code continues to appear, the following processes can be followed to troubleshoot the issue:

1. Verify that the print driver is installed correctly, and that if you’re on a Windows device, you are not using a Microsoft IPP Class or Ricoh Class driver. If you need assistance on installing a Windows driver, you can find that on our support page.
2. If you are printing files from a Web browser – such as Google Chrome, Mozilla Firefox, or Microsoft Edge – check to see if you have the Adobe PDF extension/add-on installed. If so, you’ll need to verify it is up to date. You may need to consult the help files for your specific browser, however generally if you remove and reinstall the extension/add-on it should be up to date.
3. If the Adobe PDF extension is not installed or appears to be up to date and you still have this issue when printing from your web browser, we recommend downloading the files locally to your computer and installing a program such as Adobe Reader to open and print them – rather than letting the browser act as the default program for these files. If this resolves the issue, then there is likely a problem in your browser or adobe add-on/extension and you may need to install them or contact their support teams.
4. If the above steps have been followed and the issue appears isolated to specific files – there may be corrupt data in that file. If it was something you downloaded online, attempt to redownload it and try it again. If there is still an issue, you may need to consult with the creator of the file.

When the error has occurred on the printer, you will need to power the device off in order to clear the code – However be aware that as long as the computer that sent the job still has the document in its printer queue the printer will continue to error when turned on unless the Network is disconnected.  You will need to clear the waiting print job from the computer, which does mean you will need to identify the originating computer.

If the error code continues to appear, the following processes can be followed to troubleshoot the issue:

1. Verify that the print driver is installed correctly, and that if you’re on a Windows device, you are not using a Microsoft IPP Class or Ricoh Class driver. If you need assistance on installing a Windows driver, you can find that on our support page.
2. If you are printing files from a Web browser – such as Google Chrome, Mozilla Firefox, or Microsoft Edge – check to see if you have the Adobe PDF extension/add-on installed. If so, you’ll need to verify it is up to date. You may need to consult the help files for your specific browser, however generally if you remove and reinstall the extension/add-on it should be up to date.
3. If the Adobe PDF extension is not installed or appears to be up to date and you still have this issue when printing from your web browser, we recommend downloading the files locally to your computer and installing a program such as Adobe Reader to open and print them – rather than letting the browser act as the default program for these files. If this resolves the issue, then there is likely a problem in your browser or adobe add-on/extension and you may need to install them or contact their support teams.
4. If the above steps have been followed and the issue appears isolated to specific files – there may be corrupt data in that file. If it was something you downloaded online, attempt to redownload it and try it again. If there is still an issue, you may need to consult with the creator of the file.