Similar to the SC899-00 errors on RICOH/LANIER devices, the F248 error code for KYOCERA printers is a print data error – meaning that the printer did not understand the data that was sent to it, and rather than being able to reject the job gracefully, it caused a system error. Most commonly this will tend to be caused by PDF documents, and often when printed from a browser such as Google Chrome or Microsoft Edge – and when the Adobe PDF browser Add-on is installed but outdated.
As such, the troubleshooting steps are largely the same as they are for RICOH devices. So you could review the article here and follow those steps, swapping the drivers for KYOCERA KX drivers – however you’ll find the steps here as well. When the error has occurred on the printer, you will need to power the device off in order to clear the code – However be aware that as long as the computer that sent the job still has the document in its printer queue the printer will continue to error when turned on unless the Network is disconnected.
If the data error was effectively a “one off”, in that it was a issue with the document itself or it was caused by a software glitch in the machine, then a reboot may clear the code and it may not re-occur when reconnected to the network. In this case you should consult your copier technicians on having the firmware updated to help avoid future issues.
If the error code continues to appear, the following processes can be followed to troubleshoot the issue:
NOTE: You will always need to shut the printer down and clear the waiting print jobs from the computer.
- Verify that the print driver is installed correctly, and that if you’re on a Windows device, you are not using a Microsoft IPP Class driver. I generally recommend Windows users download the Kyocera KX Print Driver, which can be found here https://www.kyoceradocumentsolutions.us/en/support/downloads.html(you’ll need to search for your specific model) as it will identify the model of printer and equipped accessories.
- If you are printing files from a Web browser – such as Google Chrome, Mozilla Firefox, or Microsoft Edge – check to see if you have the Adobe PDF extension/add-on installed. If so, you’ll need to verify it is up to date. You may need to consult the help files for your specific browser, however generally if you remove and reinstall the extension/add-on it should be up to date.
- If the Adobe PDF extension is not installed or appears to be up to date and you still have this issue when printing from your web browser, I recommend downloading the files locally to your computer and installing a program such as Adobe Reader to open and print them – rather than letting the browser act as the default program for these files. If this resolves the issue, then there is likely a problem in your browser or adobe add-on/extension and you may need to install them or contact the respective support teams.
- If the above steps have been followed and the issue appears isolated to specific files – there may be corrupt data in that file. If it was something you downloaded online, attempt to re-download it and try it again. If there is still an issue, you may need to consult with the creator of the file. Sometimes images or fonts can hold data the printer cannot understand, if printing from Adobe Reader you may be able to also bypass this by using the Print As Image option in the advanced settings for Adobe.