Email us [email protected]

 

Help line 1-704-597-7278

Support Center

Remote Support: TeamViewer QuickSupport

a mockup of a desktop showing the teamviewer client

Clicking the link will download the TeamViewer QuickSupport App to your computer, you can use this to connect to remote support sessions with our technicians.
Steps

  1. Click the Download link to get the TeamViewer QuickSupport app.
  2. On your computer, open the QuickSupport app.
  3. Your help desk provider will request a remote connection.
  4. When you accept the connection, the remote session will begin.
Note:
Because TeamViewer QuickSupport is an application that runs only when needed, it’s not installed on your computer and doesn’t require administrator-level access. However some security policies may still block it.

 

*Windows/Mac Support
If the button above does not start the download after a few seconds, you can click here to download manually.

Chromebook Remote Support: Chrome Remote Desktop

a mockup of a desktop showing chrome remote desktop

Note:
Chrome Remote Desktop is a browser extension and can be used on Windows and Mac as well, it remains installed unless removed. Once a session has been closed, the code used will expire.
Currently, Chromebooks do not support our TeamViewer client. However Chrome Remote Desktop is a native solution that can be used instead.
Steps

  1. Visit remotedesktop.google.com/support in your Google Chrome browser.
  2. Login to your Google Account if prompted.
  3. If not already installed, you may be prompted to install the Remote Desktop to your device.
    Screenshot of the Chrome Remote Desktop install prompt.
  4. If not prompted, look for the download arrow on the screen.
    a screenshot of the download arrow on the screen
  5. Once installed, a “Generate Code” option should be available.
  6. This code is valid for 5 minutes, provide it to the support technician.

Most Helpful Articles

6 visitors have found our Help Articles to be helpful, we may have the answer you're looking for too.