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IT Management Just Got Personal

Businesses are most profitable when they focus on what they do best. Modern Impressions’ unique Managed Services Plans offer a great alternative for organizations that need comprehensive IT support, but do not have the in-house staff to implement it. And for organizations who do have their own IT professional or department, Mi can expand your staff or capabilities so that those key personnel can spend their valuable time focusing on strategic IT planning, instead of “fixing the printer” or “installing the latest version of Windows.”

With an IT Managed Services Plan, Mi makes understanding your monthly IT requirements and budget simple. Through a complimentary workflow diagnostic, Modern Impressions works with your team to determine what specific technologies you need to efficiently achieve your business goals. In addition to first optimizing your IT system so that is running smoothly, each Managed Services Plan includes expert technical assistance, training, help desk, consulting, and break-fix. Whether through a virtual connection for diagnostics, repair, and technical assistance, or an in person, hands-on site visit, the Managed Services Plan provides the same level of service as a full team of IT professionals.

How an Mi Managed Services Plan Works for Your Business

A Modern Impressions Managed Services Plan consists of a combination of (3) primary elements:

  • Cloud-based Tools & Technologies – Modern Impressions professional technical support begins with advanced software monitoring of your network, servers, and workstations to ensure your systems are running smoothly.
  • Remote Service Desk Support – When the Modern Impressions monitoring system detects problems or you have a technical issue, the Help Desk is readily available to diagnose, remediate, and get you back to your business fast.
  • On-Site Services – Mi recognizes that your bottom line suffers when your systems are under-performing or down. When network or hardware problems arise, the Modern Impressions on-site team is there to respond immediately to your needs.

IT Management, A La Carte

One of the greatest advantages businesses experience with Mi Managed Services, is that each plan is individually customized for the specific needs of that organization. If you don’t need remote help desk services, then it’s not included in your plan. Your business will be able to budget and be charged for only the services you need. Many businesses take advantage of the peace of mind that comes with an all-inclusive package, or the added technical support of additional IT professionals to augment their internal team. Last, but not least, having one point of contact for all of your IT needs eliminates the “finger pointing” game that often happens between different IT vendors when a problem arises. With Modern Impressions, the data stops here.

We provide all of the technology tools that an organization needs to be successful, allowing a business owner or manager such as yourself to concentrate on running your business, and not your network.

All Mi Managed Services Plans feature:

  • Combination of On-site, Remote Service Desk and Cloud-based services.
  • Assigned network consultants and account management team, including a strategic Technical Service Manager dedicated to your account.
  • vCIO Services: Detailed network and recommendations documentation (updated quarterly).
  • Real time, online account management.
  • Straight-forward pricing structures.



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